Cancellation policy

Crowdfunding preorder cancellations

Aus Fire Coins crowdfunding preorders are one-off purchases, not recurring subscriptions. Each campaign has a stated minimum production target and funding deadline. For an all-or-nothing campaign, production proceeds only if the target is met. If the campaign does not reach its target by the deadline, the campaign orders or pledges are cancelled and no coin payment is collected.

The amount due upfront and any deferred payment details are shown at checkout. Please review these details before placing your preorder.

Requesting a cancellation

To request cancellation or ask about a deferred payment, email aus_fire_coins@outlook.com promptly with your order number and coin design. We will confirm your order status and the options available. Please do not assume that a cancellation request has been completed until we confirm it.

For returns or problems with your order, refer to our Return and refund policy. Nothing in this policy limits your rights under the Australian Consumer Law or other applicable consumer laws.